Refund & Returns Policy

Travel eSIMs are digital goods that are provisioned immediately after payment confirmation. Once an order is paid (or provisioning has started), no refunds are available, including unused or uninstalled profiles.

Unpaid orders can be abandoned at any time and expire automatically after 48 hours with no charge. Double-check destination, data amount, and device compatibility before transferring payment.

If your eSIM fails to connect due to a verified fault on our side (not device settings, carrier lock, or wrong destination), email info@onetapsim.com with your order number. We'll troubleshoot and, where we confirm a network/provider fault, issue a replacement eSIM, not a cash refund.

Email info@onetapsim.com with your order number (OTS-…). We typically reply within one business day.